New Survey Uncovers Challenges Associated with Records Management Within Government Agencies
Pitney Bowes Survey On Records Management In Government Uncovers Need, But Also Challenges
ECM Connection, January 8, 2009
A new survey of federal decision makers sponsored by Pitney Bowes Government Solutions, Inc. (PBGS) suggests that while government agencies are in need of records management systems, challenges exist that are slowing down the process of implementation. According to Jon Love, president, Pitney Bowes Government Solutions, records management is quickly becoming a topic of interest within government agencies because of the expense and difficulties of the Freedom of Information Act (FOIA) compliance, requirements associated with the National Archives and Records Administration and the overall complexity of records management.
The survey also revealed that although 57 percent of respondents believe records management is “essential” in operating federal agencies, 56 percent also believe that there is significant room for improvement of existing records management systems. In other words, while most federal decision makers value records management systems and understand their importance, many of them see an opportunity (and need) for growth and change. Whether it’s to make employees’ lives easier at work, or if agency’s current systems just aren’t getting the job done, it’s important to realize this outcry. We’ve come a long way in the world of records management, but that doesn’t mean it’s time to slow down.